Payment Policy

Effective Date: January 9, 2025

At Spirit Luis, we strive to make the payment process secure, straightforward, and transparent for all purchases made on our Website (https://spiritluis.com). This Payment Policy outlines the terms and conditions regarding accepted payment methods, payment processing, and related issues.

1. Accepted Payment Methods

We accept the following payment methods for purchases made on our Website:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.

  • Digital Wallets: PayPal, Apple Pay, and Google Pay.

  • Bank Transfers: Available for bulk or custom orders (please contact us at info@spiritluis.com for details).

2. Payment Processing

  • Payments are processed securely through trusted third-party payment processors.

  • Upon completing your purchase, you will receive an order confirmation email that includes a summary of your purchase and payment details.

  • Your credit/debit card or digital wallet will be charged at the time of order placement.

Note: Spirit Luis does not store any credit card details. All sensitive payment information is encrypted and processed securely through our payment partners.

3. Taxes and Additional Charges

  • All applicable sales taxes, duties, and fees are calculated at checkout based on your shipping address.

  • Customers are responsible for any additional import duties or customs fees for international shipments.

4. Payment Issues

If your payment fails or is declined:

  1. Verify that your payment information (card number, expiration date, CVV) is accurate.

  2. Ensure your card or account has sufficient funds.

  3. Contact your card issuer or financial institution to check for issues.

For unresolved payment issues, please contact us at info@spiritluis.com or (207) 781-6150 for assistance.

5. Refunds and Disputes

Refunds for payments are processed according to our Refund and Returns Policy. If you wish to dispute a payment or have any concerns, please contact us immediately at info@spiritluis.com. We will work with you to resolve the issue promptly.

6. Secure Payment Practices

We are committed to protecting your payment information and ensuring secure transactions:

  • All transactions on our Website are protected by SSL encryption.

  • We comply with Payment Card Industry Data Security Standards (PCI DSS).

  • We recommend that customers safeguard their personal and payment information and avoid sharing sensitive details over email or unverified channels.

7. Contact Us

If you have questions or need assistance with payments, please contact us:

Spirit Luis
Address: 32 Blueberry Ln, Falmouth, Maine (ME)
Phone Number: (207) 781-6150
Email: info@spiritluis.com