Shipping Policy

Effective Date: January 9, 2025

This Shipment Policy outlines the terms and conditions regarding the shipment of products purchased on the SpiritLuis website at https://spiritluis.com. By placing an order with us, you agree to the following terms and conditions.

1. Shipping Locations

  • We currently ship to addresses within the United States.

  • We may offer international shipping in the future, and updates will be announced on our website.

  • We do not ship to P.O. boxes.

2. Shipping Options and Costs

  • We offer various shipping options, such as standard, expedited, and express shipping.

  • Shipping costs are calculated based on the weight of your order, the selected shipping method, and your shipping address. Shipping costs will be displayed during checkout.

  • We may offer free shipping promotions on select orders or during specific time periods. Promotional details will be clearly stated on our website.

3. Order Processing Time

  • Orders are typically processed within 1-3 business days of payment confirmation.

  • Please note that processing times may be extended during peak seasons or holidays.

  • We will notify you if there are any delays in processing your order.

4. Shipping Timeframes

  • Shipping timeframes vary depending on the selected shipping method and your location.

  • Standard shipping typically takes 3-7 business days after processing. Expedited shipping may take 2-4 business days, and express shipping may take 1-2 business days.

  • We are not responsible for shipping delays caused by carriers or other factors outside of our control.

5. Tracking Information

  • Once your order ships, you will receive a shipping confirmation email with a tracking number.

  • You can use the tracking number to monitor the progress of your shipment.

  • Tracking information may take up to 24 hours to update after receiving the tracking number.

6. Shipping Address

  • You are responsible for ensuring that your shipping address is accurate and complete.

  • We are not responsible for delays or failed deliveries caused by incorrect shipping information.

  • If your package is returned to us due to an incorrect address, we will contact you to arrange for reshipment at your expense.

7. Delivery Confirmation

  • Delivery confirmation will be provided by the carrier. Once the package is delivered, our responsibility ends.

  • If your package is lost or damaged in transit, please contact the carrier to initiate a claim.

8. International Orders

  • If we offer international shipping, you are responsible for all applicable customs duties, taxes, and other fees associated with the import of products into your country.

  • International shipping timeframes may vary significantly and are subject to customs processing times.

9. Damaged or Lost Items

  • If your order is received damaged, please contact us immediately with photos of the damaged product and packaging. We will work with you to resolve the issue.

  • If your package is lost in transit, please contact the carrier to initiate a claim. We will assist you with this process.

10. Contact Us

If you have any questions or concerns about our Shipment Policy, please contact us at: